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Terms & Policies

Shipping & Delivery Policy

Products are delivered Australia wide using Australia Post (Registered Post). Shipping costs are influenced by the size and weight of the product and your location, exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout. Orders are dispatched within 2 business days and shipping times are estimated at between 3-10 business days depending on your location within Australia. Please be aware deliveries outside of metropolitan areas may take longer. This service will require your signature when the parcel is delivered. If you are not available at the time of delivery, a card will be left for you to collect your parcel from the nearest Post Office.

Customer Service Policy

We are committed to providing exceptional customer service and quality products. We endeavor to make sure that all products listed are currently in stock and pricing is true and correct. Standard delivery timeframes are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfill your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund

Exchange Policy

Please choose carefully before you buy. For faulty products, merchants offer a 14 DAY REPLACEMENT WARRANTY, from the date you receive your product. They do not offer a satisfaction guarantee on any of their products, however, due to their high level of customer service, they will always endeavor to keep customers happy and satisfied.If your product is faulty, it will be replaced with an identical product. If they cannot replace the product, they will offer you the option of choosing another product of the same value or provide you with a refund for the total value of the faulty product.Please note: Standard postage fees apply to all return orders. Where the return relates to a faulty item, the replacement product will be sent out to you, at no charge, within 5 working days from the date we receive the faulty product.When returning your product, please make sure you provide the following details:

  • Your full name
  • Your order & invoice number
  • Reason why you are returning the product
  • Your instructions informing us how you would like the issue resolved.

Please include the original order confirmation or invoice you received with your product. Also, if you haven’t previously provided a contact phone number, please include this with your return. This will ensure the issue is resolved quickly, should anyone need to contact you.

Currency

All transactions are processed in AUD.

Security

When purchasing, your financial details are passed through a secure server utilising the latest 128-bit SSL (Secure Socket Layer) encryption technology.
PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). Before you even register or log in to the PayPal site, our server checks that you’re using an approved browser – one that uses SSL 3.0 or higher.
If you have any questions regarding our security policy please contact our customer support centre at info@http://sonicidentity.domain.com/ulverstonebicycles/